Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Clients Crave Community: Here’s How to Foster an Awesome Online Community Your Clients Deserve

With the responsibility of attracting customers and turning them into long term clients, we all have to wear the marketing hat from time to time. The easiest (and most rewarding) way to do this is by building strong relationships with clients so that they feel part of a greater community or tribe. But…

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3 Surprising Benefits of a Veterinary Home Delivery Program (Besides Revenue) That’ll Make Your Day and Your Client’s Too

In the increasingly crowded landscape of online shopping and home delivery, it’s no wonder veterinarians are feeling the squeeze on their bottom line. Mega-retailers like Walmart® are expanding their services to offer pet pharmacies and in-store veterinary clinics—so it’s more important than ever to stay competitive by offering your clients the options they’re…

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Game of Thrones – Veterinary Practice Edition: What to Do When Your Office Culture Feels More Like an Epic Power Struggle

To be alive in 2019 means you’ve at least heard of the hit tv show Game of Thrones on HBO. The highly-anticipated series finale recently aired on May 19th, 2019. Even if you’re not a diehard fan, you have at least some sense that it’s a show about the epic power struggle for…

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Lapsing Clients Mystery: Can You Figure Out Why This South Carolina Practice Was Losing Hundreds of Clients?

Detective Keystone reporting for duty on the case of the lapsing clients. Let’s start at the beginning of this lapsing client mystery I have to say: working in the veterinary industry has been one of the most unusual and unexpected career paths for me. I’m sure if you spent most of your life…

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4 Leadership Archetypes: Why Negative Data Gets Your Boss in a Tizzy and What You Can Do About It.

Do you know what your owner’s leadership archetype is? Read on to find out. If you’re in any sort of leadership position at your practice, there’s no doubt you’ve been the bearer of bad news to your owners at least once or twice. Even with a booming pet industry, there’s still the potential…

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Growth Planning: See the Clever Way One Practice Achieved a 22% Growth in Active Canine Patients in 12 Months

It had been a tough year for this practice. It began with some shake-ups on the team. This resulted in a wave of hiring and training—a time-consuming albeit important task. The changes were all positive and the practice started out the year in high spirits and enthusiasm, ready to tackle their growth planning…

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Does Training New Employees Feel like a Burden? Are You Setting New Team Members up to Fail? Consider Phase Training

Training staff members is often a challenge in a veterinary practice, for many reasons. Firstly, hiring and training is expensive and like any expensive investment, it needs to have value. Secondly, we have a huge problem in our industry with “sink or swim” style training. Let’s face it, you are training a new…

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Managing Millennials Takes Heart: 8 Leadership Rules From Olympic Gold Medalist Abby Wambach’s New Book “Wolfpack”

Take a look around your practice and you’ll likely see an abundance of employees who fall into the millennial category. According to Forbes, millennials will comprise almost 35% of the workforce by 2020. Since this unique generation is often deeply misunderstood, managing millennials can present challenges to even the most seasoned professional. However,…

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