Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Dental nightmares only veterinary professionals could stomach: aka the importance of client education

  Warning: this post contains graphic images that, I promise you, only seasoned veterinary professionals can handle. If you’re not in veterinary medicine, don’t be a hero… walk away right now or, at the very least, skip the photos.   Now that we’ve gotten that disclaimer out of the way, I trust that...Read More

2020 year in review: Veterinary practices perform well despite the pandemic

  When you look at the overall numbers for 2020 you might be lulled into thinking it was a fairly normal year for the veterinary industry. But those grinding away in practices across the country and those of us analyzing the data know better; 2020 was anything but ordinary thanks to the COVID-19...Read More

New year, new opportunity: 4 ways to improve and jumpstart your veterinary clinic culture

  As a CVPM, I take great pride in the strong company culture in our veterinary clinic. My team is cheerful, hardworking, and dedicated. They know our core values by heart and embody them in every aspect of their jobs. My technicians will pick up the phone or check out a client without...Read More

Top 5 veterinary articles of 2020: Best of the best from an unprecedented year

  After the particularly challenging and unprecedented year that was 2020, I know I’m not alone in welcoming 2021 with open arms. Between the global pandemic, racial injustices, and a heated presidential election, 2020 has left most of us exhausted and overwhelmed. This is especially true for veterinary professionals who were busier than...Read More

What exotic pet vets do and how to know if your practice is ready to see exotic patients

  Exotic pet veterinarian clinics, like Long Island Bird & Exotics Veterinary Clinic, can diagnose and treat a wide variety of animals. It’s a very rewarding population to treat, but that doesn’t mean it’s a good fit for all businesses.  Keep reading to learn more about the work of exotic pet vets, and...Read More

Retain veterinary staff: How to keep veterinarians and techs from bailing on your practice during COVID-19

  Since March, our lives have been turned upside down by the events associated with COVID-19. Of all the extremely stressful and frustrating side effects this experience has had on clinics, one of the most disappointing results is the loss of staff, particularly veterinarians and veterinary technicians. It was difficult enough to find...Read More

Measuring ROI during a pandemic: Are you getting a solid return on your efforts?

  COVID-19 forced many veterinary practices to pivot in terms of how to operate and where to invest time and resources. Rotating staff, curbside service, and telehealth are among the many adjustments practices have adopted. According to VetSuccess data from the Veterinary Industry Tracker, most practices have not only bounced back from the...Read More

The What? So what? Now what? method: How to get the most out of your data with a Performance Review Call

  I was a veterinary technician and practice manager for 10+ years before coming over to the world of veterinary data at VetSuccess. I fully understand the day-to-day struggles of running a veterinary practice. I know that your time is precious and your data needs to be easy to absorb and actionable. I...Read More

Millennial client confession: 6 things I wish my veterinary practice knew

  Millennials, aka those born between 1981 and 1996, are currently the largest generation in America. When it comes to attracting and retaining millennial clients, this often misunderstood cohort presents unique challenges and opportunities for veterinary practices. Business as usual no longer flies when it comes to millennials.  But fear not, I’m one...Read More

Ditch dirty money: Implementing contactless payments in your practice

  It’s “COVID times,” and your team is stretched thin—they’re running back and forth to the parking lot, making and receiving countless phone calls each day, and trying to juggle increasing demand for veterinary care—often with more appointment requests than available appointment slots.  2020 has not been easy, but we’re all adapting so...Read More