Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

It’s time to get your practice PUMPED about the pet insurance of today

  I love pet insurance. There, I said it. Full disclosure, I did work in pet insurance for 7 years, but even now I am still very passionate about it. I also may be a bit biased, but I learned from the best; helping cultivate this passion. I’ve experienced pet insurance at the...Read More

Dos and don’ts for veterinary practices from a first-time dog owner during the pandemic

Three months into quarantine and three years of constant requests from our son, we finally said yes to a puppy — that’s right, a pandemic puppy. We welcomed Chilly, the cutest Whoodle known to man, into our home when he was nine weeks old. We of course made an appointment with a veterinary...Read More

Stressful times cause stressed-out clients: How to handle shocking client behavior in your veterinary practice

  As a practice manager, I’ve seen countless business challenges for my four-doctor practice over the past several months in response to COVID-19. I’m sure you’ve experienced much of the same. But, to me, the absolute most surprising and disappointing challenge has been client behavior.   I have worked with my fair share of...Read More

5 ways COVID-19 and Rabbit Hemorrhagic Disease changed this New York veterinary practice’s SOP

  When COVID-19 started hitting the New York area hard, we weren’t sure how Long Island Bird and Exotics Veterinary Clinic would be affected. Would people continue to want to bring their pets in for emergency visits? What about routine appointments?  We’ve found the answer to both of these questions to be a...Read More

AVMA chief economist weighs in on recent findings: Veterinary ACT versus visits for revenue

  I knew I would enjoy the previous VetSuccess blog post titled “New veterinary revenue model indicates visits per year have greater impact than higher ACT” when I read the first sentence: “One of the best things about math, specifically data analysis, is its ability to tease out truth from speculation.” It gets...Read More

4 veterinary inventory trends to watch in 2020: Is your practice ahead of the curve?

  Years and years ago, when I first began my journey in veterinary medicine, managing inventory was more of an afterthought and focused on product replenishment rather than maintaining a critical operation, a business inside of a business. I vividly recall my practice manager scouring through every item in the practice and diligently...Read More

Don’t just think outside the box: Approaching our veterinary practice challenges with alternative thinking

  Unprecedented times, periods of upheaval and tumultuous change, valleys of hardship that we think will exist indefinitely – not to start this off on such a grim note but let’s face it, these are all inevitable challenges of real life for any of us in veterinary practices. While accepting this to be...Read More

New veterinary revenue model indicates visits per year have greater impact than higher ACT

One of the best things about math, specifically data analysis, is its ability to tease out truth from speculation. There are a lot of schools of thought on the best way to increase veterinary revenue, with Average Client Transaction (ACT) historically reigning supreme across the industry. Well, thanks to a new statistical model,...Read More

Treating staff like humans: How veterinary mentoring can revitalize engagement in your practice

Today most employees, especially those who work in the veterinary field, are still searching for a better balance between their mental health and their career. With the job market like it is though, employees have the luxury of choosing from many green pastures. They no longer feel forced to grovel for the plot...Read More

CVPM opens up about coping during COVID-19 plus highlights something we’re all missing here

Just a few short weeks ago, I was spending my days working on long-term exit strategy planning for my practice owner and myself about five or six years out. I was fretting about profitability, valuations, fee schedules, and all the relevant things one would normally think of. I was even making plans for...Read More