Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Why are practice trends important?

Simply put, trends are a key analytical tool in helping to identify and confirm the patterns that are vital to your practice.  Representing your most important metrics, trend lines can be compared and measured against one another over time.  In the end they tell an illuminating story about the health of your busy...Read More

Lagging vs. leading metrics – The importance of a fine balance

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So, you want to lose 10 lbs? Not the opening line you were expecting, right? Stick with me here. I promise it will soon make sense. But for now, back to weight loss. You step on your bathroom scale and discover you’ve met your goal. This backward-looking (lagging) indicator gives you something to...Read More

What practice metrics should you pay the most attention to?

Dr. Clayton MacKay of MacKay Veterinary Consulting shares his insights on the most important practice metrics. One of the key metrics your practice needs to pay attention to is who your lapsing patients are. Get a free Lapsing Patients Report! ​ https://vimeo.com/194712179Read More

Benchmarking: ACT vs ARP?

Watch as our founder Martin Traub-Werner and Michelle Guercio-Winter, Education Development Specialist at Patterson Veterinary University, have a lively exchange on the topic of which practice metric is most relevant: ACT (Average Client Transaction) vs. ARP (Average Revenue per Patient). What's your view? Interested to learn more about which practice metrics should be...Read More

Why practice metrics matter

Here's a short video with our founder, Martin Traub Werner, and Dr. Clayton Mackay of MacKay Veterinary Consulting. Dr. MacKay is a very distinguished thought leader in our industry and a member of the VetSuccess Advisory Board. Martin and Dr. MacKay chat about the importance of practice metrics and which metrics really matter....Read More

A closer look at your professional services

At the heart of our practice business – the part we love so dearly – is the medicine. Right? So tracking your Professional Services data is one of the first things we veterinarians like to do. Finding and looking at these numbers is the first step. The second is taking a closer look...Read More