Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Key performance indicators: The clinical signs of the health of your practice

As veterinarians, we are diligent about measuring and monitoring our patients’ vital signs. While well trained in assessing our patient’s well-being, we are not as attentive to the indicators of our practice’s health such as: What are the “clinical signs” of a healthy practice? How often should you evaluate these crucial metrics? How...Read More

Data mining made easy for the busy manager

A practice manager’s days are jam packed with everything from clients who didn’t expect to pay, to maintaining patient care protocols, inventory concerns and all manner of employee issues. In between all of this, it is difficult to find time to scour reports and pull out relevant data. The solution to this for...Read More

How a report review uncovered a concerning trend for a Kansas practice

Do you need another reason why you should be monitoring your practice trends? Here’s another example of a concerning trend that was recently uncovered for a practice that was new to VetSuccess. During my report review with a Practice Manager at a three doctor practice in Kansas, we uncovered something very interesting. Their...Read More

Why are practice trends important?

Simply put, trends are a key analytical tool in helping to identify and confirm the patterns that are vital to your practice.  Representing your most important metrics, trend lines can be compared and measured against one another over time.  In the end they tell an illuminating story about the health of your busy...Read More

Lagging vs. leading metrics – The importance of a fine balance

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So, you want to lose 10 lbs? Not the opening line you were expecting, right? Stick with me here. I promise it will soon make sense. But for now, back to weight loss. You step on your bathroom scale and discover you’ve met your goal. This backward-looking (lagging) indicator gives you something to...Read More

What practice metrics should you pay the most attention to?

Dr. Clayton MacKay of MacKay Veterinary Consulting shares his insights on the most important practice metrics. One of the key metrics your practice needs to pay attention to is who your lapsing patients are. Get a free Lapsing Patients Report! ​ https://vimeo.com/194712179Read More

Benchmarking: ACT vs ARP?

Watch as our founder Martin Traub-Werner and Michelle Guercio-Winter, Education Development Specialist at Patterson Veterinary University, have a lively exchange on the topic of which practice metric is most relevant: ACT (Average Client Transaction) vs. ARP (Average Revenue per Patient). What's your view? Interested to learn more about which practice metrics should be...Read More

Why practice metrics matter

Here's a short video with our founder, Martin Traub Werner, and Dr. Clayton Mackay of MacKay Veterinary Consulting. Dr. MacKay is a very distinguished thought leader in our industry and a member of the VetSuccess Advisory Board. Martin and Dr. MacKay chat about the importance of practice metrics and which metrics really matter....Read More

A closer look at your professional services

At the heart of our practice business – the part we love so dearly – is the medicine. Right? So tracking your Professional Services data is one of the first things we veterinarians like to do. Finding and looking at these numbers is the first step. The second is taking a closer look...Read More