Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Aspire to become one of the country’s most well-managed veterinary practices

For more than 30 years, WTA Veterinary Consultants has been studying 100 of the best-of-the-best veterinary practices across the U.S. to gain insights into the secrets of their success. Each year, we share the results in our Well-Managed Practice® Benchmarks Study (WMPB®). This study is a labor of love, developed and designed to truly...Read More

Lighten your workload – 3 steps to help you delegate effectively

In a recent post written for the benefit of overworked practice managers, I shared four steps towards a more manageable workload. If you read this post, you may recall the Eisenhower Matrix – a tool that enables you to divide tasks and responsibilities (we’ll refer to these simply as tasks going forward) into...Read More

Why millennials are an asset to your veterinary practice

Understanding the value of practice data reports isn’t difficult. Data reports like those offered by VetSuccess can help you identify opportunities and set practice goals. This, in turn, can help you offer better patient care and run a more successful practice. As for understanding the reports themselves, that’s not always quite as easy....Read More

For practice managers: Four steps towards a more manageable workload

I’d like to begin this post with a special shout-out to you – the practice managers – who keep the wheels of our industry turning. From recruiting, staff training, and payroll administration to inventory control, budgeting, and everything in between, yours is an all-encompassing role. And that’s not taking into account all the...Read More

How to ease compassion fatigue within your veterinary practice

In last week’s post – Compassion Fatigue in the Veterinary Industry – I defined compassion fatigue and shared some of the symptoms and signs to look out for within your practice. As you may recall, one of the key contributors to this condition is poor workplace culture, with bullying, a lack of respect,...Read More

Compassion fatigue in the veterinary industry – Understanding the symptoms and signs

If you’re a veterinary professional, you’ve probably heard the term “compassion fatigue.” That’s because it’s a prominent condition that impacts thousands of veterinarians and their support staff every single day. In fact, the odds are high that if you are not experiencing the symptoms, somebody you work with is. Compassion fatigue is something...Read More

Tips on improving the client experience in your practice

As VP Marketing for VetSuccess, I seize the opportunity to spend time with our members whenever I can, as I learn so much from them. Recently, I had the absolute pleasure of attending a retreat for practice managers, along with our National Accounts Manager Extraordinaire, Sally Jackson. I stand in complete awe of...Read More

Pennsylvania practice reaps the rewards from using their veterinary practice data

The West Chester Veterinary Medical Center is a 24-hour General Practice and Emergency Hospital that provides after-hour medical, surgical and intensive care to small animals. In September 2016, Erica Brown, formerly the practice’s Client Relations Representative, assumed the role of Compliance Officer. As the title suggests, Erica’s responsibilities are related to helping clients...Read More

Should you make yours a certified cat friendly practice?

As you may have heard, there’s a new certification available to veterinary practices called the Certified Cat Friendly Practice. If you’re not quite sure it’s for you, here’s some food for thought. In 2012, according to that year’s U.S. Ownership & Demographics Sourcebook, pet owners owned more than 74 million cats and just under...Read More

Mastering the art of communication – Part 2

In my previous post, I shared a few suggestions on how to help bridge the gap between communication goals and outcomes, i.e. the speaker’s intentions and the listener’s perception. Delivering the right words, at the right pace, in the right tone of voice, can go a long way towards engaging your audience and...Read More