“How To Use Your Data” Webinar Library

Watch these 30-minute webinars featuring leading practice management consultants, for practical advice, tips, resources and case studies, all designed to help your practice use your data insights to grow revenues and increase compliance.

Keep an eye on this page for future webinars!

How to use Your Data to Increase Forward Booking Rates and Retrieve Lapsing Patients
– Presented by Brenda Tassava, CVPM, CVJ, and Brandon Hess, CVPM, CCFP


Do most of your clients leave your practice with their next appointment booked? If not, are you still certain that you’ll see them again?

Webinar highlights include:

  • Forward-booking benchmarks: Learn how to interpret the data to see how you’re performing against other practices.
  • Practice comparisons: Compare reports from anonymous practices to better understand the impact forward booking has on revenue, retention and lapsing patient numbers.
  • Easy action steps: Discover a fun and simple process you and your team can begin today to boost forward booking.

This webinar has been approved for .05 hr Practice Management CE credit. In order to receive CE, successful completion of a quiz is required. After watching the webinar, please visit https://vetsupport.com/use-data-forward-booking-lapsing-patients/

How to use Your Data to Measure and Improve the Financial Health of Your Practice
– Presented by Brenda Tassava, CVPM, CVJ, and Brandon Hess, CVPM, CCFP


It’s not uncommon for veterinary professionals to put patient care before revenue. That said, plenty of practices across the U.S. are achieving an equally high level of performance in both areas.

Webinar highlights include:

  • Financial benchmarks: Get an exclusive look at the financial benchmarks published in this year’s Well-Managed Practices® Benchmarks.
  • Practice comparisons: Compare reports from anonymous practices to learn how high achievers are achieving those benchmarks. Plus, learn why under-performers aren’t hitting the mark and what they could and should be doing to match the performance of their more successful peers.
  • Fee optimization: Learn what steps you can take within your practice to make your medical services more profitable.

How to use Your Data to Market Your Business and Build Client Loyalty
– Presented by Brenda Tassava, CVPM, CVJ


The success of your practice depends on more than veterinary excellence. It also depends on a solid marketing plan – one that focuses equally on client acquisition and client retention.

Webinar highlights include:

  • The power of metrics: Learn which key indicators will give you the biggest bang for your marketing buck.
  • Strength in numbers: Discover the advantage of building strategies and tactics based on your numbers.
  • The back-up plan: What if your marketing plan isn’t delivering the desired growth? Learn how to take your marketing strategy to the next level.
  • Must-have resources: Find out how loyalty apps, rewards programs and more can help you market your practice more effectively.

How to use Your Data to Increase Compliance and Improve Patient Care
– Presented by Brenda Tassava, CVPM, CVJ


The health and wellbeing of your patients depends on more than your professional expertise. It depends on the willingness of your clients to actually act on your recommendations.

Webinar highlights include:

  • Opportunities for compliance: Find out how to uncover opportunities with the help of the Preventive Care Snapshot.
  • Real-life comparisons: Compare the compliance of pets with a preventive care plan against those without.
  • A practical step-by-step guide: Learn how to create an effective preventive care plan for your practice.
  • Team engagement strategies: Discover ways to rally your team together in your compliance efforts and execute your plan with the support of a designated Care Champion.

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