Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management
A widespread challenge in the veterinary industry is showing clients the value of our services, but what about staff members? Surely it’s essential that our staff members understand the value of the services we provide. However, most veterinary hospitals give staff members an extremely generous discount on goods and services and allow carrying...Read More
Unless you have a foolproof system in place, there is a good chance your practice is missing charges on a daily basis. Is missing charges that big of a problem? In short, yes. Let’s take a look and run through an example. Let’s say that a client walks in for an appointment and...Read More
Gone are the days where resumes and applications are flooding in for our Veterinarian job openings. We are in the midst of an Associate Veterinarian shortage in the US. Do you feel the squeeze at your practice? According to the Bureau of Labor Statistics, the disparity is expected to continue to grow about...Read More
It’s no secret that the coding of transactions in our industry is a bit of a mess. Over time, practices have built their own systems for keeping track of the services they perform and the products they sell using unique codes in their PIMS (practice information management system). Any reader of this blog...Read More
With the responsibility of attracting customers and turning them into long term clients, we all have to wear the marketing hat from time to time. The easiest (and most rewarding) way to do this is by building strong relationships with clients so that they feel part of a greater community or tribe. But...Read More
In the increasingly crowded landscape of online shopping and home delivery, it’s no wonder veterinarians are feeling the squeeze on their bottom line. Mega-retailers like Walmart® are expanding their services to offer pet pharmacies and in-store veterinary clinics—so it’s more important than ever to stay competitive by offering your clients the options they’re...Read More
To be alive in 2019 means you’ve at least heard of the hit tv show Game of Thrones on HBO. The highly-anticipated series finale recently aired on May 19th, 2019. Even if you’re not a diehard fan, you have at least some sense that it’s a show about the epic power struggle for...Read More
Detective Keystone reporting for duty on the case of the lapsing clients. Let’s start at the beginning of this lapsing client mystery I have to say: working in the veterinary industry has been one of the most unusual and unexpected career paths for me. I’m sure if you spent most of your life...Read More
Do you know what your owner’s leadership archetype is? Read on to find out. If you’re in any sort of leadership position at your practice, there’s no doubt you’ve been the bearer of bad news to your owners at least once or twice. Even with a booming pet industry, there’s still the potential...Read More
It had been a tough year for this practice. It began with some shake-ups on the team. This resulted in a wave of hiring and training—a time-consuming albeit important task. The changes were all positive and the practice started out the year in high spirits and enthusiasm, ready to tackle their growth planning...Read More
