Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Do our clients value the things we think they value?

Published with permission of Wendy Hauser, DVM, Peak Veterinary Consulting Perspective, as defined in Cambridge Dictionary Online[1] is a particular way of considering something. When we attempt to answer the question “Do our clients value the things we think they value?”, perspective becomes critically important. Take for example the 2015 Banfield State of Pet Health...Read More

Key performance indicators: The clinical signs of the health of your practice

As veterinarians, we are diligent about measuring and monitoring our patients’ vital signs. While well trained in assessing our patient’s well-being, we are not as attentive to the indicators of our practice’s health such as: What are the “clinical signs” of a healthy practice? How often should you evaluate these crucial metrics? How...Read More

Data mining made easy for the busy manager

A practice manager’s days are jam packed with everything from clients who didn’t expect to pay, to maintaining patient care protocols, inventory concerns and all manner of employee issues. In between all of this, it is difficult to find time to scour reports and pull out relevant data. The solution to this for...Read More

How a report review uncovered a concerning trend for a Kansas practice

Do you need another reason why you should be monitoring your practice trends? Here’s another example of a concerning trend that was recently uncovered for a practice that was new to VetSuccess. During my report review with a Practice Manager at a three doctor practice in Kansas, we uncovered something very interesting. Their...Read More

Vetsuccess founder shares an insider’s look at clinical dynamics within the practice management system at 2016 senior executive forum

This press release was originally published by Animalytics. We thought we'd share it on our blog as it references a talk our founder Martin Traub-Werner gave on a study we conducted on core vaccination frequency (Distemper- Adenovirus-Parvovirus) over a four-year period in a 300 practice sample. Kansas City, MO, May 16, 2016 Martin...Read More

Why are practice trends important?

Simply put, trends are a key analytical tool in helping to identify and confirm the patterns that are vital to your practice.  Representing your most important metrics, trend lines can be compared and measured against one another over time.  In the end they tell an illuminating story about the health of your busy...Read More

Using VetSuccess reports to inspire and engage your team

As owners and managers, we often hear that employees need to be engaged and that there needs to be transparency and a sharing of “the books” with employees.  The use of VetSuccess Practice Overview Reports and the Compliance Tracker can help you accomplish engagement and sharing in an easy way. We know that...Read More

Practice good medicine and the money will follow

"Practice good medicine and the money will follow." This was the answer a wise veterinarian once gave me in response to my question of her plans on growing revenue in her practice. I love this advice because it is a springboard for a deeper introspection of how we can make this adage a...Read More

Tips for veterinary practice managers: Recruiting for improved client service

If you’re a veterinary practice manager, then odds are that a good part of your duties include recruiting and hiring employees to fill open positions on your team. One of the most common roles that need to be filled on a more frequent basis is that of the veterinary receptionist, or client care...Read More

Lagging vs. leading metrics – The importance of a fine balance

parrot
So, you want to lose 10 lbs? Not the opening line you were expecting, right? Stick with me here. I promise it will soon make sense. But for now, back to weight loss. You step on your bathroom scale and discover you’ve met your goal. This backward-looking (lagging) indicator gives you something to...Read More