Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

5 ways COVID-19 and Rabbit Hemorrhagic Disease changed this New York veterinary practice’s SOP

  When COVID-19 started hitting the New York area hard, we weren’t sure how Long Island Bird and Exotics Veterinary Clinic would be affected. Would people continue to want to bring their pets in for emergency visits? What about routine appointments?  We’ve found the answer to both of these questions to be a...Read More

Don’t just think outside the box: Approaching our veterinary practice challenges with alternative thinking

  Unprecedented times, periods of upheaval and tumultuous change, valleys of hardship that we think will exist indefinitely – not to start this off on such a grim note but let’s face it, these are all inevitable challenges of real life for any of us in veterinary practices. While accepting this to be...Read More

CVPM opens up about coping during COVID-19 plus highlights something we’re all missing here

Just a few short weeks ago, I was spending my days working on long-term exit strategy planning for my practice owner and myself about five or six years out. I was fretting about profitability, valuations, fee schedules, and all the relevant things one would normally think of. I was even making plans for...Read More

Inbox zero: How a simple email management technique from a guy named Merlin can decrease your anxiety

  Emails are a necessary evil in business today, and the sheer amount that we get can take a toll on anyone. Just reading each one and determining whether the information is pertinent to you is a task in and of itself, let alone engaging and replying to them. Merlin Mann, the productivity...Read More

4 leadership archetypes: Why negative data gets your boss in a tizzy and what you can do about it

Do you know what your owner’s leadership archetype is? Read on to find out. If you’re in any sort of leadership position at your practice, there’s no doubt you’ve been the bearer of bad news to your owners at least once or twice. Even with a booming pet industry, there’s still the potential...Read More

The power of getting team buy-in – A path toward boosting productivity, profitability and staff loyalty

I was driving home from a clinic earlier this week and heard on the radio that unemployment had reached an all-time low of about 3.7% nationally[1]. The AVMA has confirmed that it’s even lower in veterinary medicine at around 1.6%.[2] This means that most people who want to be employed, are. To most...Read More

Effective staff management: Using a creative meeting format that makes your whole team more productive, inspired and engaged

Effective staff management can be a little daunting at times. Let’s face it, the term is often associated with negative situations like HR issues, coworker conflict and a myriad of other unpleasant discussions and concerns. However, staff management does not need to have a negative association. In fact, effective staff management drives good...Read More

One woman’s journey: Taking a year to reflect, rethink and discover her authentic self, helped her craft a life of purpose and deeper love

Quitting was the easy part. It was the deciding to quit that almost killed me. When I announced that I was leaving a career that I honestly loved to take a one-year sabbatical, the translation quickly became “she’s quitting to care for her children”. That sounds logical. That makes sense in our culture....Read More

Why you should try open-book management starting today, for the financial health of your practice

Open-book management is certainly not a new concept. In fact, it has been discussed since the nineties, but there are still many veterinary practice owners that are either not familiar with the term or extremely resistant to the idea. While it may sound a little “too open” to some people, there are actually...Read More

Read your way to excellent practice leadership

President Harry Truman once said: “Not all readers are leaders, but all leaders are readers.” This truism doesn’t just apply to presidents, Fortune 500 CEOs, and other influencers -- it applies to veterinary professionals, too. If you want to demonstrate excellent practice leadership, you need to make time to read. It’s that simple....Read More