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Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Inbox Zero: How a Simple Email Management Technique From a Guy Named Merlin Can Decrease Your Anxiety

  Emails are a necessary evil in business today, and the sheer amount that we get can take a toll on anyone. Just reading each one and determining whether the information is pertinent to you is a task in and of itself, let alone engaging and replying to them. Merlin Mann, the productivity...Read More

4 Leadership Archetypes: Why Negative Data Gets Your Boss in a Tizzy and What You Can Do About It.

Do you know what your owner’s leadership archetype is? Read on to find out. If you’re in any sort of leadership position at your practice, there’s no doubt you’ve been the bearer of bad news to your owners at least once or twice. Even with a booming pet industry, there’s still the potential...Read More

The Power of Getting Team Buy-In – A Path Toward Boosting Productivity, Profitability and Staff Loyalty

I was driving home from a clinic earlier this week and heard on the radio that unemployment had reached an all-time low of about 3.7% nationally[1]. The AVMA has confirmed that it’s even lower in veterinary medicine at around 1.6%.[2] This means that most people who want to be employed, are. To most...Read More

Effective Staff Management: Using A Creative Meeting Format That Makes Your Whole Team More Productive, Inspired and Engaged

Effective staff management can be a little daunting at times. Let’s face it, the term is often associated with negative situations like HR issues, coworker conflict and a myriad of other unpleasant discussions and concerns. However, staff management does not need to have a negative association. In fact, effective staff management drives good...Read More

One Woman’s Journey: Taking a Year to Reflect, Rethink and Discover Her Authentic Self, Helped Her Craft a Life of Purpose and Deeper Love

Quitting was the easy part. It was the deciding to quit that almost killed me. When I announced that I was leaving a career that I honestly loved to take a one-year sabbatical, the translation quickly became “she’s quitting to care for her children”. That sounds logical. That makes sense in our culture....Read More

Why You Should Try Open-Book Management Starting Today, for the Financial Health of Your Practice

Open-book management is certainly not a new concept. In fact, it has been discussed since the nineties, but there are still many veterinary practice owners that are either not familiar with the term or extremely resistant to the idea. While it may sound a little “too open” to some people, there are actually...Read More

Read Your Way to Excellent Practice Leadership

President Harry Truman once said: “Not all readers are leaders, but all leaders are readers.” This truism doesn’t just apply to presidents, Fortune 500 CEOs, and other influencers -- it applies to veterinary professionals, too. If you want to demonstrate excellent practice leadership, you need to make time to read. It’s that simple....Read More

4 Ways a Standard of Care Can Benefit Your Practice

Can a Standard of Care improve nearly EVERYTHING in your practice? Well, it may not fix that worn-out floor in your treatment room, but I believe Standards of Care can address a number of important management issues in veterinary practices. Let’s look at a few of them: 1. Your Standard of Care separates...Read More

Lighten Your Workload – 3 Steps to Help You Delegate Effectively

In a recent post written for the benefit of overworked practice managers, I shared four steps towards a more manageable workload. If you read this post, you may recall the Eisenhower Matrix – a tool that enables you to divide tasks and responsibilities (we’ll refer to these simply as tasks going forward) into...Read More

You Are a Skilled Veterinarian…What’s Next in Your Career?

I vividly remember the conclusion of my academic career. I was in a room, participating in a rounds discussion with nine classmates when we were dismissed. As my classmates jumped and hooted with glee, I stayed seated. I recall thinking that I was going to miss the academic rigor and structure I had been...Read More