Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

5 valuable tips for managing 3 employee generations in 1 veterinary practice

The “Millennial dilemma” is a pretty big issue for employers; big enough that Jesi Tassava recently dedicated an entire post to helping veterinary practice managers handle common complaints about this hard-to-please generation. However, while Millennials (1981-1997) do represent the largest share of the American workforce, the employee generations of Baby Boomers (1946-1964) and...Read More

5 techniques to help you manage conflict in your veterinary practice

Conflict in the workplace – we all know it exists, but to what degree exactly? In August 2017 I went in search of answers and surveyed 225 veterinary clinic employees. What I discovered may or may not surprise you: nearly all respondents said they’ve experienced some type of conflict within their practice. The...Read More

Navigating difficult staff reviews

Performance reviews are an essential but often overlooked part of any successful veterinary practice. If you’re like many practice managers, you keep shuffling reviews from one to-do list to the next, hoping they’ll eventually go away, but they never do! Before you know it, staff are receiving their reviews several months late, or...Read More

Facebook could be your ticket to recruiting success

Between attending conferences and working with consulting clients, I spend a lot of time discussing practice challenges with managers, and one issue that comes up time and time again is recruiting. Hiring veterinary staff is no easy task. In most areas of the country, job openings in our industry are plentiful, while qualified...Read More

How a peer-initiated bonus plan positively impacted veterinary practice morale

Earlier this week I ran across a great article from HBR on positive feedback: Give Your Team More-Effective Positive Feedback. Reading it made me think about how positive feedback has impacted our practice culture over the past couple years and discussions that came up at the VHMA‘s Annual Conference earlier this month. One...Read More

Conducting productive staff meetings using your practice overview report

If you're like most practice managers, planning productive staff meetings might be the last thing on your long list of "to-do's". However, the time you carve out to conduct team meetings is extremely important, not to mention expensive. With that in mind, you need to assure that it is time well spent! Your...Read More

Tips for veterinary practice managers: Recruiting for improved client service

If you’re a veterinary practice manager, then odds are that a good part of your duties include recruiting and hiring employees to fill open positions on your team. One of the most common roles that need to be filled on a more frequent basis is that of the veterinary receptionist, or client care...Read More