Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Ditch dirty money: Implementing contactless payments in your practice

  It’s “COVID times,” and your team is stretched thin—they’re running back and forth to the parking lot, making and receiving countless phone calls each day, and trying to juggle increasing demand for veterinary care—often with more appointment requests than available appointment slots.  2020 has not been easy, but we’re all adapting so...Read More

It’s time to get your practice PUMPED about the pet insurance of today

  I love pet insurance. There, I said it. Full disclosure, I did work in pet insurance for 7 years, but even now I am still very passionate about it. I also may be a bit biased, but I learned from the best; helping cultivate this passion. I’ve experienced pet insurance at the...Read More

AVMA chief economist weighs in on recent findings: Veterinary ACT versus visits for revenue

  I knew I would enjoy the previous VetSuccess blog post titled “New veterinary revenue model indicates visits per year have greater impact than higher ACT” when I read the first sentence: “One of the best things about math, specifically data analysis, is its ability to tease out truth from speculation.” It gets...Read More

COVID-19 financial focus: Veterinary practice financial FAQs and 8 action items for managing the pandemic

  I’m writing this post on the morning of March 19th. It is almost certain that by the time you read this, additional initiatives will be in place. Things are changing rapidly and we know the news services are struggling to make sense of information disseminated at news conferences with no written documentation...Read More

Financial fitness: Manage your veterinary practice for profitability with good financial hygiene

One of the most understated keys to profitability is good financial hygiene. In the same way that we have to take care of bodies personally, we must also take care of our businesses financially.     Financial fitness test Q. As a practice owner, what’s the difference between cash versus accrual accounting and how...Read More

Are you flirting with fraud? Check yourself with the top 5 financial tips from a forensic accounting perspective

Ready for some hard truth? According to an American Animal Hospital Association survey, 86% of employees had stolen from their veterinary clinic. While theft is a blatantly clear form of fraud, not all fraud is that obvious. You might be flirting with fraud right now and not even know it.  Fear not, below...Read More

Missing charges: How to stop the silent killer of revenue, client experience, and patient care

Unless you have a foolproof system in place, there is a good chance your practice is missing charges on a daily basis.  Is missing charges that big of a problem?  In short, yes. Let’s take a look and run through an example.  Let’s say that a client walks in for an appointment and...Read More

A recovery program for the discounting habit: Use your head, not your heart, when it comes to discounting veterinary fees

Veterinarians often tell me “I don’t believe in discounting at my practice.” I usually chuckle a little because every veterinarian I have ever known discounts. And, to be clear, not all discounting is bad. Discounts that drive new business or attract a new lifetime client, such as a free exam for a new...Read More

Do you know what your veterinary pricing practices are costing you?

Our industry has a problem. This became abundantly clear to me when I attended the VHMA Critical Issues Summit on Pricing in Chicago earlier this month. The summit began with a presentation from Dr. Karen Felsted of PantheraT Consulting who set the stage for the conversation to follow. Presenting data from both the...Read More