Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Which of these 4 types of communication styles do you use in the workplace?

  There is no right or wrong way to communicate—but understanding your communication style and that of the person you are trying to communicate with will certainly help you out in all settings, but especially in the work place. I myself have a tendency to over-communicate. I like to make sure that the...Read More

Looking out for number one! Achieve mental well-being by practicing self-care

As practice managers, we constantly read articles about how to take better care of our staff, how to communicate more successfully with millennials and how to create a great working relationship with your practice owner. This article is all about you— the busy practice manager. Let’s focus on how to practice self-care to...Read More

For practice managers: Four steps towards a more manageable workload

I’d like to begin this post with a special shout-out to you – the practice managers – who keep the wheels of our industry turning. From recruiting, staff training, and payroll administration to inventory control, budgeting, and everything in between, yours is an all-encompassing role. And that’s not taking into account all the...Read More

How to ease compassion fatigue within your veterinary practice

In last week’s post – Compassion Fatigue in the Veterinary Industry – I defined compassion fatigue and shared some of the symptoms and signs to look out for within your practice. As you may recall, one of the key contributors to this condition is poor workplace culture, with bullying, a lack of respect,...Read More

Compassion fatigue in the veterinary industry – Understanding the symptoms and signs

If you’re a veterinary professional, you’ve probably heard the term “compassion fatigue.” That’s because it’s a prominent condition that impacts thousands of veterinarians and their support staff every single day. In fact, the odds are high that if you are not experiencing the symptoms, somebody you work with is. Compassion fatigue is something...Read More

Mastering the art of communication – Part 2

In my previous post, I shared a few suggestions on how to help bridge the gap between communication goals and outcomes, i.e. the speaker’s intentions and the listener’s perception. Delivering the right words, at the right pace, in the right tone of voice, can go a long way towards engaging your audience and...Read More

Mastering the art of communication – Part 1

George Bernard Shaw once said, “the single biggest problem in communication is the illusion that it has taken place.” And he’s right. Whether you’re talking to a client, an employee, your spouse, your kids, or the Amazon delivery guy, when you initiate communication, you have one goal in mind: imparting information. Any disconnect...Read More

Breaking a taboo: Let’s talk suicide among veterinarians

Why, you may wonder, is suicide being covered in a blog that’s dedicated to supporting veterinary professionals? Sadly, it’s a conversation that needs to be had. According to a study[1] published last year, 1 in 6 veterinarians in the U.S. has considered suicide, which is four times the national average. Yes, it’s a...Read More

It’s real: Common misconceptions about compassion fatigue

I was sitting in my Clinical Psychology class with my eyes fixed on the TV. I watched as a therapist counseled a young father as he described his daughter passing away in his arms. The anxiety, stress and heartbreak that I felt as tears nearly fell down my cheeks would be an unknown...Read More

Three tips to avoiding personal compassion fatigue

Not sleeping well? Feeling abnormally emotional? Job satisfaction low? Mentally and physically drained when you get home from work? If you relate to any, or all of these, then you are likely experiencing compassion fatigue. As veterinary professionals, we are constantly exposed to traumatic events. If you feel that you may be experiencing...Read More