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Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Here’s Why Team Wellbeing Should Be Your New KPI (Yes, You Can Measure It!) – Q&A Interview Plus Case Study

Modern-day KPIs or key performance indicators have been widely used in business since the early 1900s. While the veterinary industry is no stranger to the standard KPIs like revenue and patient visits, it’s likely missing one of the most important KPIs: team wellbeing. “But it’s impossible to measure!” you say. Not according to...Read More

Game of Thrones – Veterinary Practice Edition: What to Do When Your Office Culture Feels More Like an Epic Power Struggle

To be alive in 2019 means you’ve at least heard of the hit tv show Game of Thrones on HBO. The highly-anticipated series finale recently aired on May 19th, 2019. Even if you’re not a diehard fan, you have at least some sense that it’s a show about the epic power struggle for...Read More

An Empowered Team is a Happy Team: Utilizing Empowerment to Build a Great Culture

Culture and leadership are now common words used in veterinary management literature. Many articles state how important these are, but what else contributes to building a positive culture besides leadership? If culture is defined as shared values and working towards a common goal, shouldn’t the rest of the team be involved in building...Read More

Axe Throwing and the Value of Building Strong Workplace Teams

Quick. Who’s your favorite team? Don’t think. Just answer. I’m guessing your mind jumped straight to sports. Am I right? Perhaps your hometown Major League Baseball team or your college’s basketball team. Maybe your kid’s track team or your local high school’s football team. Or maybe a team from your past – one...Read More

5 Ways to Promote A Healthier Veterinary Practice Culture – and Why

In my last post, How to Define and Create a Great Work Culture in Your Veterinary Practice, I explored mission statements, core values and other organizational factors that can help you create the culture you want. Now, it’s time to get personal and take a look at how staffing and culture go hand...Read More

How to Define and Create a Great Work Culture in Your Veterinary Practice

Workplace culture is the essence of your business. It’s what makes your business unique, and is the culmination of your businesses values, traditions, and beliefs. It is something that can be defined and built upon – or left to run wild. It can keep and attract talent or chase it away. It can...Read More

Why Veterinary Practice Staff Morale Matters More Than Ever and 3 Ways to Boost it

If you could only focus on one aspect of your veterinary practice, what would that be? Would you focus on patient care? That’s why you got into this business, after all. Would you focus on client satisfaction, because without clients, you wouldn’t actually be in practice? Or would you focus on revenue, because...Read More

Team Spirit – Embrace Yours for a Healthier, Happier Veterinary Practice

Toronto Triathlon Festival logo
Teams have always been a big part of my life. I love being part of a team, and I love cheering teams on. What’s not to relish about camaraderie, motivation, and some healthy competition? I used to play a lot of sports. These days, though, besides watching my St. Louis Cardinals really pick...Read More

Promoting a Healthier Workplace by Opting In to the Idea of Opting Out

According to Tony Dungy, former coach of the Tampa Buccaneers: “The secret to success is good leadership, and good leadership is all about making the lives of your team members or workers better.” I couldn’t agree more. In a recent post about easing compassion fatigue within your veterinary practice, I touched on the...Read More

The Best Feeling in the World!

Yesterday was a good day. Our team was all involved deep in the work of our day-to-day. We were servicing our member practices, working on new product ideas, planning for 2016. It was a regular and busy Thursday. Then two things happened.  I got an email from a practice group that we’ve been...Read More