Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management
Modern-day KPIs or key performance indicators have been widely used in business since the early 1900s. While the veterinary industry is no stranger to the standard KPIs like revenue and patient visits, it’s likely missing one of the most important KPIs: team wellbeing. “But it’s impossible to measure!” you say. Not according to…
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To be alive in 2019 means you’ve at least heard of the hit tv show Game of Thrones on HBO. The highly-anticipated series finale recently aired on May 19th, 2019. Even if you’re not a diehard fan, you have at least some sense that it’s a show about the epic power struggle for…
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Culture and leadership are now common words used in veterinary management literature. Many articles state how important these are, but what else contributes to building a positive culture besides leadership? If culture is defined as shared values and working towards a common goal, shouldn’t the rest of the team be involved in building…
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Quick. Who’s your favorite team? Don’t think. Just answer. I’m guessing your mind jumped straight to sports. Am I right? Perhaps your hometown Major League Baseball team or your college’s basketball team. Maybe your kid’s track team or your local high school’s football team. Or maybe a team from your past – one…
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In my last post, How to Define and Create a Great Work Culture in Your Veterinary Practice, I explored mission statements, core values and other organizational factors that can help you create the culture you want. Now, it’s time to get personal and take a look at how staffing and culture go hand…
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Workplace culture is the essence of your business. It’s what makes your business unique, and is the culmination of your businesses values, traditions, and beliefs. It is something that can be defined and built upon – or left to run wild. It can keep and attract talent or chase it away. It can…
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If you could only focus on one aspect of your veterinary practice, what would that be? Would you focus on patient care? That’s why you got into this business, after all. Would you focus on client satisfaction, because without clients, you wouldn’t actually be in practice? Or would you focus on revenue, because…
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Teams have always been a big part of my life. I love being part of a team, and I love cheering teams on. What’s not to relish about camaraderie, motivation, and some healthy competition? I used to play a lot of sports. These days, though, besides watching my St. Louis Cardinals really pick…
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According to Tony Dungy, former coach of the Tampa Buccaneers: “The secret to success is good leadership, and good leadership is all about making the lives of your team members or workers better.” I couldn’t agree more. In a recent post about easing compassion fatigue within your veterinary practice, I touched on the…
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Yesterday was a good day. Our team was all involved deep in the work of our day-to-day. We were servicing our member practices, working on new product ideas, planning for 2016. It was a regular and busy Thursday. Then two things happened.
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