There is no right or wrong way to communicate—but understanding your communication style and that of the person you are trying to communicate with will certainly help you out in all settings, but especially in the work place.
I myself have a tendency to over-communicate. I like to make sure that the person that I am speaking —or writing to—fully understands the point that I am making. I am sure that may annoy my employees at times! I often like to communicate with staff via email but the problem with email communication is that you cannot express intonation. The recipient does not have the ability to hear inflection in your voice or know if there is an implied meaning behind the words. This uncertainty about the real meaning of the message can lead to frustration or even anger. That certainly isn’t good communication.
Communication styles in the workplace
There are several different models of communication but in this post, I am going to focus on a communication model that is often used in the workplace.
- The Analytical Communicator
- The Personal Communicator
- The Intuitive Communicator
- The Functional Communicator
The Analytical Communicator
What to be wary of: The analytical communicator can come across as frigid and uncaring.
The Personal Communicator
What to be wary of: The personal communicator can be a little more emotional or more personal than some people are comfortable with, especially in the workplace.
The Intuitive Communicator
What to be wary of: Sometimes the Intuitive Communicator needs to know the details and they may not have enough patience to wait for them.
The Functional Communicator
Side Note: When it comes down to it, I am a functional communicator at heart. Remember me mentioning above that I have a tendency to over-communicate? That is the functional communicator in a nutshell. Unless you are speaking to another functional communicator, the reality is that nobody really wants to hear all of the steps involved in every project, so just provide the necessary details. Often, team members just want to know what they are responsible for.
What to be wary of: People not paying attention or zoning out when you provide too much detail.
What type of communication styles do you and your team members have?
I think that it is important to be aware of what type of communicator you are, and what type of communicator each of your staff members is. This will not only help you and your team to communicate better but can also help to solve potential staff conflicts.
So, ask yourself, what is your communication style? If you are unsure what type of communicator you are, or where your staff may fall, check with your distributor reps regarding a communication workshop! My Patterson, as well as several of my other reps, offered training options for a staff meeting that helps teams identify how each member communicates.
Flow Chart from: https://www.lucidchart.com/blog/types-of-communication-styles authored by Shannon Williams
Wendy Jureski, CCFE has worked in veterinary medicine for more than 20 years. She is the Practice Manager at a veterinary practice in Jacksonville, FL. She is also a Social Media Manager for a website design firm that supports clients in the veterinary industry. You can reach Wendy at firstname.lastname@example.org.