Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

What exotic pet vets do and how to know if your practice is ready to see exotic patients

  Exotic pet veterinarian clinics, like Long Island Bird & Exotics Veterinary Clinic, can diagnose and treat a wide variety of animals. It’s a very rewarding population to treat, but that doesn’t mean it’s a good fit for all businesses.  Keep reading to learn more about the work of exotic pet vets, and...Read More

Retain veterinary staff: How to keep veterinarians and techs from bailing on your practice during COVID-19

  Since March, our lives have been turned upside down by the events associated with COVID-19. Of all the extremely stressful and frustrating side effects this experience has had on clinics, one of the most disappointing results is the loss of staff, particularly veterinarians and veterinary technicians. It was difficult enough to find...Read More

Measuring ROI during a pandemic: Are you getting a solid return on your efforts?

  COVID-19 forced many veterinary practices to pivot in terms of how to operate and where to invest time and resources. Rotating staff, curbside service, and telehealth are among the many adjustments practices have adopted. According to VetSuccess data from the Veterinary Industry Tracker, most practices have not only bounced back from the...Read More

The What? So what? Now what? method: How to get the most out of your data with a Performance Review Call

  I was a veterinary technician and practice manager for 10+ years before coming over to the world of veterinary data at VetSuccess. I fully understand the day-to-day struggles of running a veterinary practice. I know that your time is precious and your data needs to be easy to absorb and actionable. I...Read More

Millennial client confession: 6 things I wish my veterinary practice knew

  Millennials, aka those born between 1981 and 1996, are currently the largest generation in America. When it comes to attracting and retaining millennial clients, this often misunderstood cohort presents unique challenges and opportunities for veterinary practices. Business as usual no longer flies when it comes to millennials.  But fear not, I’m one...Read More

Ditch dirty money: Implementing contactless payments in your practice

  It’s “COVID times,” and your team is stretched thin—they’re running back and forth to the parking lot, making and receiving countless phone calls each day, and trying to juggle increasing demand for veterinary care—often with more appointment requests than available appointment slots.  2020 has not been easy, but we’re all adapting so...Read More

ICYMI Key takeaways from the VHMA 2020 Annual Meeting & Conference

  We’ve all had to pivot this year due to COVID-19 and the VHMA 2020 Annual Meeting & Conference is no exception. This year’s conference seamlessly shifted from your typical in-person event to an online, virtual experience spanning nearly the full month of September. Attendees had around 18 sessions to choose from and,...Read More

National Veterinary Technician Week: 5 safe ways to celebrate your vet techs and nurses during the pandemic

  Being a vet tech is hard during the best of times, let alone during a global pandemic.  Not only are they on their feet all day caring for critters, they’re now doing it all with a mask on, curbside, six feet apart from some very agitated and anxious clients. They’re hanging in...Read More

It’s time to get your practice PUMPED about the pet insurance of today

  I love pet insurance. There, I said it. Full disclosure, I did work in pet insurance for 7 years, but even now I am still very passionate about it. I also may be a bit biased, but I learned from the best; helping cultivate this passion. I’ve experienced pet insurance at the...Read More

Dos and don’ts for veterinary practices from a first-time dog owner during the pandemic

Three months into quarantine and three years of constant requests from our son, we finally said yes to a puppy — that’s right, a pandemic puppy. We welcomed Chilly, the cutest Whoodle known to man, into our home when he was nine weeks old. We of course made an appointment with a veterinary...Read More