Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Loyalty programs: What Starbucks can teach the veterinary industry – Grab your coffee and read on

One question that frequently comes up on many veterinary discussion boards is, should we participate in a loyalty program for our hospital?  Let´s spend some time breaking down what a loyalty program is, why we should use one, and how we should structure it. Coffee aficionados rejoice! There’s much to be learned from...Read More

7 ways to absolutely crush your client acquisition goals without draining your time or money

You’re never too busy for more clients, right? That’s awesome if your practice is at capacity, but for most of us, we’re always searching for ways to grow our business through client acquisition. Acquiring new clients doesn’t have to be challenging – and it doesn’t have to be expensive either. Let’s dig into...Read More

Missing charges: How to stop the silent killer of revenue, client experience, and patient care

Unless you have a foolproof system in place, there is a good chance your practice is missing charges on a daily basis.  Is missing charges that big of a problem?  In short, yes. Let’s take a look and run through an example.  Let’s say that a client walks in for an appointment and...Read More

Veterinarian shortage: 6 creative ways to hire and retain rockstar veterinarians even during the drought

Gone are the days where resumes and applications are flooding in for our Veterinarian job openings. We are in the midst of an Associate Veterinarian shortage in the US. Do you feel the squeeze at your practice? According to the Bureau of Labor Statistics, the disparity is expected to continue to grow about...Read More

Here’s how and why we used our secret sauce to make AAHA/VMG Chart of Accounts adoption easier

It’s no secret that the coding of transactions in our industry is a bit of a mess. Over time, practices have built their own systems for keeping track of the services they perform and the products they sell using unique codes in their PIMS (practice information management system). Any reader of this blog...Read More

Clients crave community: Here’s how to foster an awesome online community your clients deserve

With the responsibility of attracting customers and turning them into long term clients, we all have to wear the marketing hat from time to time. The easiest (and most rewarding) way to do this is by building strong relationships with clients so that they feel part of a greater community or tribe. But...Read More

3 surprising benefits of a veterinary home delivery program (besides revenue) that’ll make your day and your client’s too

In the increasingly crowded landscape of online shopping and home delivery, it’s no wonder veterinarians are feeling the squeeze on their bottom line. Mega-retailers like Walmart® are expanding their services to offer pet pharmacies and in-store veterinary clinics—so it’s more important than ever to stay competitive by offering your clients the options they’re...Read More

Game of Thrones – Veterinary practice edition: What to do when your office culture feels more like an epic power struggle

To be alive in 2019 means you’ve at least heard of the hit tv show Game of Thrones on HBO. The highly-anticipated series finale recently aired on May 19th, 2019. Even if you’re not a diehard fan, you have at least some sense that it’s a show about the epic power struggle for...Read More

Lapsing clients mystery: Can you figure out why this South Carolina practice was losing hundreds of clients?

Detective Keystone reporting for duty on the case of the lapsing clients. Let’s start at the beginning of this lapsing client mystery I have to say: working in the veterinary industry has been one of the most unusual and unexpected career paths for me. I’m sure if you spent most of your life...Read More