Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Why veterinary practice management software reports are not enough: Former practice manager tells all

  You wouldn’t be reading this if you weren’t already committed to the health of your practice.  You know tracking performance is important. You have practice management software that lets you run almost any report under the sun. You might even diligently run those reports every month, recreate your special information searches, and...Read More

Confessions of an overflowing inbox: The email etiquette article to send that one person in your practice

  Veterinary practices have slowly but surely entered the digital age. Many are finally trading paper and faxing for electronic recordkeeping and emailing. With this shift comes increased communication with clients, vendors, coworkers, and other hospitals via email. How would you rate your email savviness and email etiquette?   Below are some tips (or...Read More

Inbox zero: How a simple email management technique from a guy named Merlin can decrease your anxiety

  Emails are a necessary evil in business today, and the sheer amount that we get can take a toll on anyone. Just reading each one and determining whether the information is pertinent to you is a task in and of itself, let alone engaging and replying to them. Merlin Mann, the productivity...Read More

The best of the best track client feedback: Here’s why & how to get your practice onboard

  Hey there, I’m Kristen, one of the members of the VetSuccess Product team. Ask anyone around here and they’ll tell you, I’m pretty into UX (User Experience) and documentation. I’m curious about what the experience is like for our clients as they interact with our reports and products. And of course, I’m...Read More

Dental compliance: Here’s how to help your clients say yes to the vet

  It’s common knowledge in the veterinary industry that periodontal disease is the most prevalent concern with dogs and cats today. In addition, the AVMA found that 20%-27% of canine patients have fractured teeth and up to 60% of feline patients have resorptive lesions.  Dental disease prevention and treatment is often a low...Read More

Financial fitness: Manage your veterinary practice for profitability with good financial hygiene

One of the most understated keys to profitability is good financial hygiene. In the same way that we have to take care of bodies personally, we must also take care of our businesses financially.     Financial fitness test Q. As a practice owner, what’s the difference between cash versus accrual accounting and how...Read More

Vet tech week: Top 5 creative ways to honor your technicians

Being a vet tech is HARD.  They’re on their feet all day, dodging fecal matter, filling meds, placing catheters, and just about breaking their backs lifting dogs. Meanwhile, there’s no end to the amount of love, care, and support they provide pets. This is why fathers get a day, but vet techs get...Read More

The ideal veterinary staffing ratio boils down to this one key concept: Trust

Every staff member plays a critical role in hospital success, from kennel attendants to veterinarians. Considering that staffing costs are one of a hospital’s largest expenses, practice managers and owners need to make sure employees are being properly utilized - hence the quest for the ideal veterinary staffing ratio.  Rethinking the veterinary staffing...Read More

Are you flirting with fraud? Check yourself with the top 5 financial tips from a forensic accounting perspective

Ready for some hard truth? According to an American Animal Hospital Association survey, 86% of employees had stolen from their veterinary clinic. While theft is a blatantly clear form of fraud, not all fraud is that obvious. You might be flirting with fraud right now and not even know it.  Fear not, below...Read More

Here’s why team wellbeing should be your new KPI (yes, you can measure it!) – Q&A interview plus case study

Modern-day KPIs or key performance indicators have been widely used in business since the early 1900s. While the veterinary industry is no stranger to the standard KPIs like revenue and patient visits, it’s likely missing one of the most important KPIs: team wellbeing. “But it’s impossible to measure!” you say. Not according to...Read More