Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

What do millennials want as employees in a veterinary hospital?

Who are Millennials? The generation of children born between 1982-2002, whose ages range from 15 – 35 years. Some Millennials have been in the workplace for many years while others are just graduating college. They make up a very large percentage of the workforce, and their numbers are growing. However, at the same time,...Read More

On failing in front of the team you lead

In my head, I had this! I was gonna be AWESOME! We have a distributed team. Eleven of us are spread across seven different cities. If I haven’t mentioned it before I’m a HUGE fan of distributed teams. They work extremely well and even better if they get together from time to time....Read More

Why have some numbers changed in the new Practice Overview Report?

After lots of planning, strategizing, and idea sharing, we finally did it! The newest version of our Practice Overview Report (POR) officially launched in January. Those of you who have received it appreciated an updated, easier-to-read look, more data to help identify areas of opportunity to grow your practice, and benchmarks to see...Read More

How you helped us to help you to “retrieve” lapsing patients in 2017

In relatively recent history, veterinary practices have been turning their attention to the concept of the lapsing patient. If you haven’t seen a patient in over eighteen months, it turns out, it’s very likely you’ll never see them again. Thus, there has been growing interest in how to attract those patients whom you...Read More

Why you should get out of practice code debt – Part 3

Other suggestions for minimizing practice code debt Create one, inactivate three. Every time you add a code, try and inactivate three codes. (Note to self: every time I add something to my wardrobe I’m going to try take three items out!) Look at a 12-month Revenue-by-Code report and think about how to rationalize...Read More

How veterinary practices can get out of practice code debt – Part 2

Look at the Data Our team wanted to investigate this Practice Code Debt idea more empirically. We looked at 12-months of transaction data from more than 1700 practices. The average number of transaction codes (with revenue against them) is 956. That’s the average! That feels like a lot of transaction codes to try...Read More

Practice code debt: What veterinary practices can learn from software development

I spend a fair share of time with software developers thinking about what we’re looking to accomplish on the business side and working with them to deliver it. Software developers have a helpful concept called Technical Debt. You can search for “technical debt” on Wikipedia. Technical debt is defined as: "a concept in...Read More

Why implement genetics testing in companion animal practice?

As veterinarians and animal health care team members there are many factors that compete for our attention. Balancing practice ownership and hospital operations, patient case management and client interactions is time consuming. As a result, most of our time is spent managing the present. What trends and opportunities are you missing by not...Read More