Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Mastering the art of communication – Part 1

George Bernard Shaw once said, “the single biggest problem in communication is the illusion that it has taken place.” And he’s right. Whether you’re talking to a client, an employee, your spouse, your kids, or the Amazon delivery guy, when you initiate communication, you have one goal in mind: imparting information. Any disconnect...Read More

Vampire dogs, time-traveling cats, and the importance of tidy data

One of the best parts of being a data anthropologist is that you just never know what’s waiting for you out there in the wilds of Data Land. And so it was while reviewing our Patient Demographics chart from the Practice Overview Report that Will, our chief data scientist, let us in on...Read More

Pennsylvania practice achieves 200% return on lapsing patient reengagement program

If you’ve read any of my previous posts, chances are you already know I’m a huge advocate for lapsing-patient outreach. When I meet with veterinary practice managers or owners, I frequently suggest they have a staff member contact lapsing patients by phone. More often than not, though, this suggestion is met with concern...Read More

Breaking a taboo: Let’s talk suicide among veterinarians

Why, you may wonder, is suicide being covered in a blog that’s dedicated to supporting veterinary professionals? Sadly, it’s a conversation that needs to be had. According to a study[1] published last year, 1 in 6 veterinarians in the U.S. has considered suicide, which is four times the national average. Yes, it’s a...Read More

Facebook could be your ticket to recruiting success

Between attending conferences and working with consulting clients, I spend a lot of time discussing practice challenges with managers, and one issue that comes up time and time again is recruiting. Hiring veterinary staff is no easy task. In most areas of the country, job openings in our industry are plentiful, while qualified...Read More

You are a skilled veterinarian… What’s next in your career?

I vividly remember the conclusion of my academic career. I was in a room, participating in a rounds discussion with nine classmates when we were dismissed. As my classmates jumped and hooted with glee, I stayed seated. I recall thinking that I was going to miss the academic rigor and structure I had been...Read More

How a South Carolina practice achieved a 65% forward booking rate

For several years, I have been coaching practices to forward book their patients. This coaching has been met with mixed reactions and results. The veterinary practices who embrace the concept and succeed have considerably lower lapsed patient rates, along with better control over their schedule. What is forward booking? Forward booking is the...Read More

How to stop your patients from lapsing

In a previous blog post, I talked about the difference between the Lapsing Patient and Lapsing Client reports. Need a reminder? You can find it here. I mentioned at the end that I would provide some additional information in a future post, about some things you can do if you have exhausted the...Read More

Growing leaders in your practice: What is a leader?

Who are the leaders in your practice? While facilitating a leadership workshop, I asked “Who are the leaders in your practice?”. This question stimulated some robust discussion. While some groups discussed the positions in their organizational leadership chart, one thoughtful response was “Everyone is a leader in my practice”. I asked this practice...Read More

It’s real: Common misconceptions about compassion fatigue

I was sitting in my Clinical Psychology class with my eyes fixed on the TV. I watched as a therapist counseled a young father as he described his daughter passing away in his arms. The anxiety, stress and heartbreak that I felt as tears nearly fell down my cheeks would be an unknown...Read More