Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

5 valuable tips for managing 3 employee generations in 1 veterinary practice

The “Millennial dilemma” is a pretty big issue for employers; big enough that Jesi Tassava recently dedicated an entire post to helping veterinary practice managers handle common complaints about this hard-to-please generation. However, while Millennials (1981-1997) do represent the largest share of the American workforce, the employee generations of Baby Boomers (1946-1964) and...Read More

5 simple social media steps to help you promote your veterinary practice

Lawn signs, window clings, in-clinic posters – there are all kinds of wonderful ways to engage your clients when they’re in or near your clinic, but what about when they’re not? Sure, you have a website, but what are you doing to drive your clients there? You may feature your latest promotion or...Read More

Ouch! What to do when your veterinary practice receives a negative online review

You’re sitting at your desk when you get an email notifying you that your practice has just received an online review. Eager to read the great things yet another client has written about your veterinary practice, you click on the link. Lo and behold, what awaits you is a one-star review, complete with...Read More

Four common complaints about millennial employees and how to overcome them within your veterinary practice

Millennials, Gen-Xers and Baby Boomers are all unique in their own way. Learning how to manage multiple generations within a single workplace can definitely be a challenge. Chances are you’ve already experienced this within your own veterinary practice. In the veterinary profession, most practice managers are Baby Boomers or Gen-Xers. Meanwhile, many practice...Read More

5 techniques to help you manage conflict in your veterinary practice

Conflict in the workplace – we all know it exists, but to what degree exactly? In August 2017 I went in search of answers and surveyed 225 veterinary clinic employees. What I discovered may or may not surprise you: nearly all respondents said they’ve experienced some type of conflict within their practice. The...Read More

Team spirit – Embrace yours for a healthier, happier veterinary practice

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Teams have always been a big part of my life. I love being part of a team, and I love cheering teams on. What’s not to relish about camaraderie, motivation, and some healthy competition? I used to play a lot of sports. These days, though, besides watching my St. Louis Cardinals really pick...Read More

Survey reveals common barriers to veterinary practice changes

In last week’s post, I shared the results of a survey we recently conducted among 112 practice managers and owners. If you read it, you may recall that our goal was to better understand the relationship you and your fellow veterinary professionals have with your data. You may also recall us sharing that...Read More

The results are in! Here’s how much you love your practice data

  In June 2017, we invited VetSuccess subscribers – specifically practice managers and owners – to complete a brief survey. Our goal was to get a sense of how you as industry professionals feel about your practice data, and learn how you’re using it to build a strong practice. Do you consider practice...Read More

Navigating difficult staff reviews

Performance reviews are an essential but often overlooked part of any successful veterinary practice. If you’re like many practice managers, you keep shuffling reviews from one to-do list to the next, hoping they’ll eventually go away, but they never do! Before you know it, staff are receiving their reviews several months late, or...Read More

Promoting a healthier workplace by opting in to the idea of opting out

According to Tony Dungy, former coach of the Tampa Buccaneers: “The secret to success is good leadership, and good leadership is all about making the lives of your team members or workers better.” I couldn’t agree more. In a recent post about easing compassion fatigue within your veterinary practice, I touched on the...Read More