Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management
The “Millennial dilemma” is a pretty big issue for employers; big enough that Jesi Tassava recently dedicated an entire post to helping veterinary practice managers handle common complaints about this hard-to-please generation. However, while Millennials (1981-1997) do represent the largest share of the American workforce, the employee generations of Baby Boomers (1946-1964) and...Read More
Lawn signs, window clings, in-clinic posters – there are all kinds of wonderful ways to engage your clients when they’re in or near your clinic, but what about when they’re not? Sure, you have a website, but what are you doing to drive your clients there? You may feature your latest promotion or...Read More
You’re sitting at your desk when you get an email notifying you that your practice has just received an online review. Eager to read the great things yet another client has written about your veterinary practice, you click on the link. Lo and behold, what awaits you is a one-star review, complete with...Read More
Millennials, Gen-Xers and Baby Boomers are all unique in their own way. Learning how to manage multiple generations within a single workplace can definitely be a challenge. Chances are you’ve already experienced this within your own veterinary practice. In the veterinary profession, most practice managers are Baby Boomers or Gen-Xers. Meanwhile, many practice...Read More
Conflict in the workplace – we all know it exists, but to what degree exactly? In August 2017 I went in search of answers and surveyed 225 veterinary clinic employees. What I discovered may or may not surprise you: nearly all respondents said they’ve experienced some type of conflict within their practice. The...Read More
Teams have always been a big part of my life. I love being part of a team, and I love cheering teams on. What’s not to relish about camaraderie, motivation, and some healthy competition? I used to play a lot of sports. These days, though, besides watching my St. Louis Cardinals really pick...Read More
In last week’s post, I shared the results of a survey we recently conducted among 112 practice managers and owners. If you read it, you may recall that our goal was to better understand the relationship you and your fellow veterinary professionals have with your data. You may also recall us sharing that...Read More
In June 2017, we invited VetSuccess subscribers – specifically practice managers and owners – to complete a brief survey. Our goal was to get a sense of how you as industry professionals feel about your practice data, and learn how you’re using it to build a strong practice. Do you consider practice...Read More
Performance reviews are an essential but often overlooked part of any successful veterinary practice. If you’re like many practice managers, you keep shuffling reviews from one to-do list to the next, hoping they’ll eventually go away, but they never do! Before you know it, staff are receiving their reviews several months late, or...Read More
According to Tony Dungy, former coach of the Tampa Buccaneers: “The secret to success is good leadership, and good leadership is all about making the lives of your team members or workers better.” I couldn’t agree more. In a recent post about easing compassion fatigue within your veterinary practice, I touched on the...Read More
