Beyond the Numbers Blog Thoughts & Advice on Veterinary Practice Management

Lapsing Patient Report and Lapsing Client Report – What’s the difference?

If you are subscribed to either our Essentials, Essentials Plus or Growth membership packages, you are receiving a Lapsing Patient Report as well as a Lapsing Client report every month. These reports look very similar visually. You may be wondering what the difference is between the two, and how your practice can benefit...Read More

Three tips to avoiding personal compassion fatigue

Not sleeping well? Feeling abnormally emotional? Job satisfaction low? Mentally and physically drained when you get home from work? If you relate to any, or all of these, then you are likely experiencing compassion fatigue. As veterinary professionals, we are constantly exposed to traumatic events. If you feel that you may be experiencing...Read More

My vet experience as a young millennial cat owner

For my 11th birthday, I received my best friend as a gift; my cat named Sierra (a.k.a. Bears). Now that I am a young Millennial at 22 years old, I am solely responsible for taking my senior cat to the veterinarian, but haven’t had much experience doing that yet. When Sierra was younger,...Read More

How not to be overwhelmed by your practice data

Feeling overwhelmed with all of the data in your practice management system? You’re not alone, and we are here to help! If you are a VetSuccess member, you are likely receiving four or more reports on a monthly or quarterly basis. Do you ever look at your reports and think, “There is so...Read More

How a peer-initiated bonus plan positively impacted veterinary practice morale

Earlier this week I ran across a great article from HBR on positive feedback: Give Your Team More-Effective Positive Feedback. Reading it made me think about how positive feedback has impacted our practice culture over the past couple years and discussions that came up at the VHMA‘s Annual Conference earlier this month. One...Read More

Who needs a practice manager?

As a technical services veterinarian, I had the privilege of visiting about 20 veterinary hospitals per week. During these meetings, I met with hospital leadership to discuss what was going well in their practices and identify areas in which my company could provide assistance to help their businesses become “even better yet”. While...Read More

The future of veterinary medicine

My friends, I have seen the future. It isn't every day that I get a chance to chat with a veterinary futurist, but that day came a couple of weeks ago. By trying to predict the future, veterinary futurism is by its very nature an inexact science. But there are certain developments in...Read More

Conducting productive staff meetings using your practice overview report

If you're like most practice managers, planning productive staff meetings might be the last thing on your long list of "to-do's". However, the time you carve out to conduct team meetings is extremely important, not to mention expensive. With that in mind, you need to assure that it is time well spent! Your...Read More

Using your Practice Overview Reports to anticipate compassion fatigue

As an industry we tend to like quantitative indicators of our practice’s health. VetSuccess does a great job of providing many metrics that you can use to track your practice’s progress, and even anticipate negative trends or changes. As a Certified Compassion Fatigue Professional, I like to look for unique ways to not...Read More

“How much is a ___________?” Creating relational vs. transactional interactions

Frequently, when answering phone calls veterinary teams are asked: “How much do you charge for…?” The caller can be asking for something as routine as pricing for vaccinations, or they may be inquiring about a procedure, like dentistry or declawing, which opens the door for a much deeper conversation. How do you or...Read More